mantis88 Privacy Policy for Malaysian Users

1. Introduction

This Privacy Policy applies to personal information processed through mantis88. It should be read together with the Terms & Conditions and any specific notice presented when information is requested. By continuing to use mantis88, you acknowledge that you have reviewed this policy.

mantis88 serves an English-speaking Malaysian audience interested in online casino entertainment, sports betting, live dealer games, local MYR payment methods and responsible play. Some areas may be viewed without creating an account, while other functions may require information to verify identity, secure access or process a request.

This policy is intended to reflect applicable privacy principles, including transparency, data quality, security and limited retention. References to Malaysian privacy requirements may include the Personal Data Protection Act 2010 where it applies. Nothing in this policy constitutes legal advice.

2. Definitions

For the purposes of this mantis88 Privacy Policy:

• “Personal data” means information that identifies or can reasonably identify an individual.
• “Processing” includes collecting, recording, storing, reviewing, using, disclosing and deleting information.
• “User” or “you” means an individual who visits or interacts with mantis88.
• “Account data” means details connected with a registered profile or verification process.
• “Usage data” means technical information produced when a user accesses mantis88.
• “Payment data” means transaction-related information associated with an eligible MYR payment method.

3. Information mantis88 May Collect

The information collected depends on how you interact with mantis88. Data may be provided directly by you, generated through website use or received from service providers involved in security, identity verification or transaction processing.

Payment references may relate to methods such as Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. mantis88 does not require users to send complete banking passwords, e-wallet PINs or one-time authorisation codes.

4. How Personal Data Is Collected

mantis88 may collect information when you create or manage an account, request support, complete an identity check, set a responsible gambling limit, make an eligible payment request or communicate about a complaint. Information may also be generated automatically when a browser loads mantis88 pages.

Some information may come from payment processors, verification providers, fraud-prevention services or other operational providers. Where this occurs, mantis88 expects the provider to have an appropriate basis for sharing the information and to apply suitable security measures.

You must provide accurate information and avoid submitting another person's identity document, bank information or contact details without lawful authority. If your details change, you should request an appropriate update.

5. Purposes of Processing

Subject to applicable requirements, mantis88 may process personal data to:

• Provide, maintain and secure website or account functionality.
• Confirm age and ensure casino-style services remain restricted to adults aged 21 and above.
• Conduct identity, KYC, payment ownership and anti-fraud checks.
• Process and reconcile eligible MYR deposits, withdrawals or account adjustments.
• Respond to support enquiries, complaints and security reports.
• Enforce deposit limits, cooling-off periods and self-exclusion requests.
• Detect malicious activity, account misuse, duplicate profiles and payment abuse.
• Improve the performance, accessibility and usefulness of mantis88.
• Maintain records needed for disputes, audits and applicable legal obligations.

mantis88 will not use personal data for an incompatible purpose without providing an appropriate notice or obtaining consent where consent is required.

6. Legal and Operational Grounds

Depending on the processing activity and applicable law, mantis88 may rely on contractual necessity, compliance with a legal obligation, legitimate operational interests or user consent. Legitimate interests may include maintaining website security, preventing fraud, resolving disputes and improving service reliability.

Where processing depends on consent, you may withdraw that consent for future processing. Withdrawal does not make earlier lawful processing invalid. Certain information may still be required to fulfil an existing request, preserve a self-exclusion record or meet a legal obligation.

7. Identity Verification and Sensitive Documents

mantis88 may request a Malaysian MyKad, driving licence, passport, recent proof of address or identity photograph where verification is appropriate. These documents may contain sensitive details and should be uploaded only through a designated HTTPS-protected process.

Users should never send identity files through unsecured chat, disclose a complete payment password or provide an e-wallet PIN. When a full identification number is unnecessary, mantis88 may permit non-essential digits to be covered. Document images that are unclear, altered or inconsistent may require further review.

8. Cookies and Similar Technologies

mantis88 may use cookies or comparable browser storage to keep the website functioning, remember preferences, protect sessions and understand general usage patterns. Essential cookies support functions such as navigation, security and session continuity.

Analytics information may help mantis88 understand whether users access pages about EPL betting, Liga Super Malaysia, live casino games or Malaysian payment methods. Such information is used to improve organisation and performance, not to guarantee or influence gambling outcomes.

Browser controls can be used to remove or block certain cookies. Disabling essential storage may prevent parts of mantis88 from working correctly or remembering selected settings.

9. Disclosure of Personal Information

mantis88 does not sell personal data as a routine business practice. Information may be disclosed to carefully selected providers that perform hosting, cybersecurity, account verification, customer support, payment processing, analytics or professional advisory services.

Providers should receive only information reasonably required for their role and should process it under appropriate confidentiality and security terms. Personal data may also be disclosed where required by law, necessary to protect users, or reasonably needed to investigate fraud, unlawful activity or a material breach of the Terms & Conditions.

If the ownership or organisation of mantis88 changes, relevant data may be transferred as part of that transaction, subject to suitable confidentiality and lawful processing requirements.

10. International Data Processing

Some technical or operational providers may process data outside Malaysia. Privacy and data protection standards can differ between countries. Where an international transfer occurs, mantis88 seeks to use reasonable contractual, organisational or technical measures appropriate to the circumstances.

International processing does not remove the requirement to keep information secure and use it only for authorised purposes. Users may contact mantis88 if they require further general information about relevant transfer safeguards.

11. Data Security

mantis88 applies reasonable safeguards designed to protect information from unauthorised access, alteration, loss and disclosure. Measures may include encrypted transmission, controlled system access, authentication procedures, monitoring, backups and staff confidentiality requirements.

No website or internet transmission can be guaranteed completely secure. Users also have an important role: choose a strong unique password, protect one-time codes, sign out on shared devices and avoid public Wi-Fi when uploading identity or payment documents.

If mantis88 identifies a security incident, it will assess the nature and likely impact, take proportionate containment steps and issue notifications where required by applicable rules.

12. Data Retention

mantis88 retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including account administration, fraud prevention, complaint handling, transaction reconciliation and applicable record-keeping obligations.

Retention periods can differ by data category. Basic enquiry correspondence may be required for a shorter period than identity verification or transaction records. Responsible gambling restrictions, including self-exclusion records, may be retained to prevent a restricted user from bypassing protection measures.

When information is no longer required, mantis88 may delete, anonymise or securely isolate it unless continued retention is legally permitted or required.

13. Your Privacy Rights

Subject to applicable law and identity verification, a user may ask mantis88 to take appropriate action concerning personal data. A request may be limited where disclosure would affect another person's rights, compromise security, interfere with a lawful investigation or conflict with a retention obligation.

• Access: Request information about personal data held by mantis88.
• Correction: Ask for inaccurate or incomplete details to be updated.
• Withdrawal: Withdraw consent where processing relies on consent.
• Restriction: Request limited processing in appropriate circumstances.
• Deletion: Ask for removal where retention is no longer justified.
• Complaint: Raise a concern about the handling of personal information.

mantis88 may request information sufficient to confirm identity before responding. This protects users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and elsewhere from unauthorised data requests.

14. Children and Age-Restricted Services

mantis88 gambling-related content and casino-style services are intended for adults aged 21 and above only. mantis88 does not knowingly seek account or payment information from children. If information appears to relate to an underage person, access may be restricted and the information reviewed for appropriate deletion or preservation.

A parent or guardian who reasonably believes that an underage person has provided personal information may contact mantis88 using the plain-text website email below.

15. Responsible Gambling Information

Responsible play information can be personal data when linked to an identifiable account. mantis88 may process records concerning deposit limits, time-outs, cooling-off periods, support conversations or self-exclusion to implement requested protections and prevent circumvention.

mantis88 treats this information with appropriate care. A self-exclusion record may remain active even where a user asks for general account data to be deleted, when retention is necessary to preserve the protective restriction. Gambling involves financial risk; set affordable limits and never chase losses.

16. Changes to This Privacy Policy

mantis88 may revise this policy when website functions, security practices, operational arrangements or applicable requirements change. The current version will be published on this page. Material changes may also be highlighted through an appropriate website notice.

Users should review this mantis88 Privacy Policy periodically. Continued use after an update confirms acknowledgement of the revised notice, but it does not replace consent where fresh consent is legally required.

17. Contact Us

Questions, correction requests or privacy concerns should include enough information for mantis88 to identify the relevant issue. Do not include banking passwords, e-wallet PINs, one-time codes or unnecessary copies of identity documents in ordinary correspondence.

mantis88 may request reasonable evidence of identity before responding to an access, correction or deletion request. This verification is intended to prevent another person from obtaining or changing your information.